Card Security

Looking after you and your Opus Card

What to do if your card is lost or stolen

Let us know as soon as you realise your Opus Card is lost or stolen by calling us on 020 7871 0464. The lines are open 24 hours a day, 7 days a week.

We'll immediately put a stop on your card as soon as you tell us it’s lost or stolen. Please let us know straight away if you see any unrecognisable amounts on your statement as we may not be able to take action if you leave it too long before telling us.

We’ll then order you a new card and it should arrive within 10 days of you reporting your card lost or stolen.

You should also consider whether there’s a chance of identity theft and if so, get a copy of your credit report to make sure there have been no fraudulent applications for credit made in your name.   

Chip & PIN


Chip and PIN offers you greater security than ever before by keeping your transactions secure when you're out shopping.

You should always keep your PIN safe, never carry it with you or tell anyone else what your PIN is – not even Opus customer service advisors. If you are worried that you’ll forget it, change it to something more memorable using the PIN change facility on any ATM machine offering PIN services option.

You will need to use your PIN to withdraw cash or make purchases. If you do forget your PIN, give us a call on 020 7871 0464* and we’ll order you a new one which will be sent in the post to you.

Opus Secure

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