I’m not happy with the response I received

If you are dissatisfied with our final response and you wish to make a complaint please click the link below which will take you to the Financial Ombudsman Service website. This includes details of how to make a complaint and provides a questionnaire for you to complete. Please note that should you wish to refer your complaint to the Financial Ombudsman Service, they will not be in a position to deal with it until an eight week period has passed since you contacted us, or until you have received a final response from us, whichever takes place earlier


Visit the Financial Ombudsman Services website

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