Customer Complaints

Building strong and lasting relationships with our customers is important to us. We pride ourselves on providing a high level of service to our customers. However, sometimes things can go wrong and when this happens we encourage customers to tell us about it so we can aim to put things right.

How to complain

If you are unhappy with the service you have received, please tell us about it. 

You can do this by:

Call our customer services team on: 020 7871 0464*, or

By writing to us at:

Opus Card Services
PO Box 136
S98 1HB

All customer complaints are taken very seriously and worked in line with a defined complaint handling policy, devised to provide a prompt and thorough response.

Opus Secure

Be confident shopping online

Make life easier

Set up a direct debit